Make a Green Choice
Wednesday, November 17th, 2010I recently stayed at the Westin Colonnade in Coral Gables, and was pleased to see the hotel chain offers a “green” program for guests. Starwood Hotel Group’s Make A Green Choice program goes something like this: you hang the Green Choice card on your door by 2 am, and you wake up in the morning to find a $5 voucher good for food and beverages in the hotel’s restaurant. Of course, the deal involves some sacrifice on the guest’s part, some of which is obvious and typical, some of which you only discover over the course of your stay.
The housekeeping staff doesn’t make your bed or exchange your towels–to be expected–but they don’t even come in your room to empty the waste basket or restock toilet paper, lotions, coffee, etc. Over the course of a lengthy stay, the imposition is likely enough to discourage all but the most stalwart eco-conscious among us from hanging the Green Choice card on the door yet again.
Truth be told, We did run out of tissue and lotion, and almost ran out of toilet paper. And, I did have to resort to using a second paper coffee cup after a few days–one I took from the coffee service in the meeting room for the conference I was attending–and I had to remember to stop by the front desk to ask for more coffee on my way up to the room each evening.
One question: why does a “green” hotel even offer paper coffee cups in its rooms–sleeping and meeting rooms alike? I would have much preferred to rinse out a real cup than the paper cup supplied in my room.
Second question: why, despite my comments from the podium, did the vast majority of meeting attendees opt to use the paper cups in the meeting rooms, rather than the real cups on offer?
FYI, the topic of my presentation at Road Race Management’s annual meeting of race directors was titled We’ve come a long way, baby, but have we, really? If folks won’t even opt out of using paper coffee cups, how much of an imposition will they tolerate from a hotel’s eco-friendly initiatives?
(By the way, there’s been a lot of comment on the Web that Starwood’s program is more about saving money on housekeeping staff than it is about going green. I’ll leave that debate up to somebody else. My interest is in having hotels develop green programs that really work, and engage their guests in making positive changes in their travel habits.)
